Frequently Asked Questions | The Boys Mechanical LLC

Question 1

How do I request service?

Accepted Answer

You can call us directly at 469-340-8841 or submit a service request through the form on our website. We'll follow up to confirm details and schedule a visit.

Question 2

What information should I have ready when I call?

Accepted Answer

It helps to know the equipment type and brand, a description of the problem or symptom, your service address, and the best way to reach you. The more detail you can provide, the better we can prepare for the visit.

Question 3

What areas do you serve?

Accepted Answer

We serve the greater Dallas-Fort Worth area, including Dallas, Mesquite, Garland, Plano, Irving, Fort Worth, Arlington, and surrounding communities within approximately 60 miles of Mesquite, TX. See our Service Area page for a full list of cities.

Question 4

What happens during a diagnostic visit?

Accepted Answer

Our technician will inspect the equipment, gather operating data, and identify the cause of the problem. We explain what we find before recommending any repair, so you understand what's needed and why.

Question 5

Do you provide estimates before starting work?

Accepted Answer

Yes. After diagnosing the problem, we explain what the repair involves and what it will take to fix it. We don't start work without your approval.

Question 6

Do you carry parts on the truck?

Accepted Answer

We carry commonly needed parts and supplies. For less common components, we'll source the correct part and schedule a return visit to complete the repair.

Question 7

Why does preventive maintenance matter?

Accepted Answer

Regular maintenance catches small problems before they become expensive failures, extends equipment life, and helps equipment run more efficiently. For commercial operations, it also reduces the risk of unexpected downtime.

Question 8

How often should equipment be serviced?

Accepted Answer

It depends on the equipment type and how hard it works. HVAC systems typically benefit from seasonal service. Commercial refrigeration and kitchen equipment in high-use environments may need more frequent attention. We can assess your specific situation and recommend a schedule.

Question 9

Do you offer maintenance plans?

Accepted Answer

Yes. We offer preventive maintenance programs for residential HVAC, commercial HVAC, commercial refrigeration, and commercial kitchen equipment. Contact us to discuss what makes sense for your equipment and operation.

Question 10

Do you work on both residential and commercial equipment?

Accepted Answer

Yes. We service residential HVAC systems for homeowners and a full range of commercial equipment — HVAC, refrigeration, and kitchen equipment — for businesses and commercial facilities.

Question 11

Is commercial equipment different from residential?

Accepted Answer

Commercial equipment is generally built for higher capacity and continuous operation. It often involves more complex refrigerant systems, three-phase electrical, and equipment-specific controls. Our experience covers both residential and commercial systems.

Question 12

Are you licensed for HVAC work in Texas?

Accepted Answer

Yes. We hold Texas HVAC contractor license TACLA166669C.

Common Questions

Requesting Service

Diagnostic Visits & Estimates

Maintenance

Residential vs. Commercial

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